A UK based freight forwarding company having own offices in in India, Saudi Arabia, Australia and UAE, requires SR. CUSTOMER SERVICE EXECUTIVE for their Jebel Ali office urgently. Candidate should have minimum 4 years of experience  or above with pleasing personality & good communication skills, should be capable of independent correspondence.

Job Responsibilities:

-  Applicant should be able to follow-up the shipments with the agents worldwide.

-  He/She is able to do Import pricing and  prepare quotations

-  Able to post the customers for fresh information regarding their shipments Serving the  Import Pre-  

   alert to the customers upon the booking made by the agent for their import shipments

-  He/She is able compute the Ocean/Air Freight rates from the agent and quoting to the clients in an

   easily understandable order with the addition of a reasonable profit.

-  The candidate should be able to Followi-up the customers for the confirmation of the offer made in   

    response of inquires.

-  Able to pass bill-of-entry independently

-  Candidate have complete knowledge about the transaction in between customs.

-  Co-ordination with shipping lines, airlines and arranging the shipment movement.

-  Strong communication skills are a must

-  Customer satisfaction will be a key responsibility. Customer query handling, problem solving and  

   timely updates is of utmost importance.

-  Dealing with overseas agents for shipments updates and arranging final deliveries.

-  Dealing with airlines to get pricing and booking freight

-  Strong co-ordination with port staff for smooth execution of the shipments.

-  Ensuring invoicing is complete and all outstanding are diligently chased from the customers assigned.

  The candidate should be a graduate with ample experience, well versed with all custom      documentation  formalities

Interested candidates can be applied online with their updated resume within 7 days